Policies | Pine Needles Inn

HOUSE RULES

We are committed to providing an exceptionally clean, safe, and welcoming experience for all guests. These House Rules are part of your reservation agreement. By booking with us, you agree to comply with them. Failure to do so may result in removal from the property without a refund.

We reserve the right to refuse service to anyone for reasons that do not violate Federal or State laws.

RESERVATION & PAYMENTS

Registering guests must be 18 years or older
All reservations must be guaranteed with a valid credit or debit card (Visa, MasterCard, AmEx, Discover).
A payment authorization will be processed 72 hours before check-in to verify payment.
If your card fails, we will attempt to contact you for an update. Failure to provide payment may result in cancellation.
Checks and foreign currency are NOT accepted.

CANCELLATION POLICY

We are a small business and we cannot make exceptions to these policies.

Free cancellation if canceled 72+ hours before check-in.
Within 72 hours: Charged for the first night's stay + taxes.
No-show policy: Charged for the first night + taxes + remaining days canceled.
Non-refundable reservations remain non-refundable.
Refund processing fee: $10 per transaction.

REMOTE CHECK-IN

Check-in: 3:00 PM or later
Within three days of arrival, guests will receive an email and text with remote check-in instructions.
Once completed, your room number and access code will be sent at 3 PM on arrival day, allowing direct room access.
Early check-in (if available): $50 fee.

REMOTE CHECK-OUT

Check-out: 11:00 AM.
Reply “Checked-out” to your check-out email or text, or inform a staff member.
Late check-out (if available): Request through the front desk as early as possible, preferably the night before. Additional charge may apply.

ROOM PRICING & OCCUPANCY

All rates are based on room type and occupancy. A 14% tourism tax applies.

ROOM TYPE. Max Guests Max Adults Max Children (under 12)

Two Queen Beds 4 4 3

One King Bed 3 2 1

One Queen Bed 2 2 1

DAMAGES & ROOM FEES

Guests are responsible for any damage, theft, or excessive mess caused by their party, including service animals. Fees apply as follows:

Furniture, electronics, appliances, linens, or other damages: Charged at replacement cost.
Excessive mess/extra cleaning fee: $50
Smoking Fee: $250 + Non-refundable + removal from property
Non-approved pet: $250 per night

100% SMOKE FREE ROOMS

To maintain a clean and safe environment, smoking, vaping, incense, hookahs, and strong-smelling essential oils are NOT permitted in guest rooms.

Smoking is allowed only in the designated smoking area on the front patio.
A $250 fee applies for smoking in rooms + Non-refundable cost of stay + removal from property

PETS & SERVICE ANIMALS

We do NOT allow pets, except service animals as defined by the ADA.

Service animal owners must sign a Service Animal Agreement.
Emotional support animals (ESAs) do NOT qualify as service animals under the ADA.
Non-approved pet fee: $250 per night + Non-refundable cost of stay + removal from property

PARKING POLICY

Parking is free for registered guests.
Vehicles are parked at the owner’s risk. The motel assumes no liability for theft, damage, or loss.
Unauthorized vehicles left after check-out may be towed at the owner’s expense.
No vehicle repairs are permitted on the premises.

QUIET HOURS (10PM - 8AM)

To ensure a peaceful stay for all guests:

Keep noise levels low during quiet hours.
Avoid loud conversations, music, or TV volumes.
Do not congregate outside rooms.

Repeated violations may result in removal without a refund.

ADA/HANDICAPPED ACCESSIBLE ROOM

We offer one ADA-compliant guest room, available by advance reservation. Please contact us directly to confirm availability.

LOST & FOUND POLICY

We are not responsible for lost or stolen items.
If we locate your lost item, we can ship it via USPS for a $10 handling fee + postage.

INDEMNIFICATION

The motel is not liable for injuries, theft, or damages occurring on the property.

RESERVATION & PAYMENTS​